Using Technology and ________ Are Two Ways a Delivery Gap

question 10

Multiple Choice

Using technology and ________ are two ways a delivery gap can be reduced in size.

• A)empowering employees
• B)variability analysis
• C)voice-of-customer analysis
• D)zone of tolerance analysis
• E)public relations

---

Definitions:

Hypnosis

A deep state of concentration and relaxation, characterized by intense focus, increased openness to suggestion, and often employed for healing reasons.

Painkillers

Drugs or medication used to relieve pain.

Allergic

Having an adverse reaction of the immune system to a substance that is harmless to most people.

Insomnia

A sleep disorder characterized by difficulty falling asleep, staying asleep, or experiencing restful sleep.