After Observing a Customer Verbally Abuse a Server, the First

question 124

Multiple Choice

After observing a customer verbally abuse a server, the first thing a manager can do to ensure quality service is to

• A)ask the customer to leave the restaurant.
• B)assume the server is at fault and respond accordingly.
• C)provide emotional support to the server.
• D)review the delivery support system.
• E)clarify service delivery expectations.

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Definitions:

Demand Function

An equation that describes the quantity of a good or service demanded at different prices.

Utility

The satisfaction or pleasure that a consumer derives from consuming a good or service.

Income

The total amount of money received by an individual or generated by an entity, typically on a regular basis, from various sources such as wages, investments, or business ventures.

Demand Elasticity

A measure of how much the quantity demanded of a good responds to a change in the price of that good, indicating the sensitivity of consumers to price changes.