When Travelers Are Bumped from Overbooked Flights, They Are Frequently

question 116

Multiple Choice

When travelers are bumped from overbooked flights, they are frequently offered vouchers good for future travel. The dollar value of the voucher is the airline's estimate of

• A)perishable value.
• B)distributive fairness.
• C)empowerment.
• D)procedural justice.
• E)the size of the knowledge gap.

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Definitions:

Active Voice

A grammatical voice where the subject performs the action denoted by the verb, making sentences clearer and more direct.

Passive Voice

A grammatical construction where the subject of a sentence is the recipient of an action rather than the performer.

Credibility

The quality of being trusted and believed in, often based on a reputation for honesty and reliability.

Potential Customers

Individuals or entities that are considered likely candidates to purchase a company's products or services but have not yet done so.