One of the Reasons Service Failures Need to Be Addressed

question 109

Multiple Choice

One of the reasons service failures need to be addressed quickly is to

• A)minimize the zone of tolerance.
• B)increase empowerment zones.
• C)avoid negative word of mouth from upset customers.
• D)avoid a situational ethics conflict.
• E)keep management from finding out what happened.

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Definitions:

Process Costing

An accounting methodology used in industries where production is continuous, assigning costs to units of product based on the process they have undergone.

Job-Order Cost Sheet

A detailed document that tracks the production costs directly associated with a specific job or order, including materials, labor, and overhead costs.

Direct Materials

Raw materials used in the manufacturing of a product, which can be directly attributed to that product.

Direct Labour

Direct Labour refers to the wages and salaries of employees who are directly involved in the production of goods or services, considered as a variable cost.