The Building Blocks of Service Quality Are Reliability, Responsiveness, Assurance

question 91

True/False

The building blocks of service quality are reliability, responsiveness, assurance, empathy, and tangibles.

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Definitions:

Web Note

Web Note is a feature that allows users to annotate and save notes on web pages for later reference.

CTRL+S

A keyboard shortcut commonly used in computer software for saving the current document or file.

CTRL+W

A keyboard shortcut commonly used to close the current window or tab in computer software.

Reading View

A mode designed to make online articles easier to read by stripping away clutter such as ads and background graphics.