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Debbie spoke to the customer service representative at Sprint Cellular and was told her text messages would be unlimited on her plan. However, when she got her bill, she had been charged extra for text messages. She called the company and was told that since she didn't record the conversation, they couldn't verify what she was told and she'd have to pay the bill. Explain which service gap(s)occurred in this instance.
Fixed Product Cost
Costs that do not vary with the level of production or sales, such as salaries of permanent employees and rent.
Factory Supervisor
An individual who oversees the work of employees in a manufacturing facility, ensuring that production goals and standards are met.
Wages
Payments made to employees, typically calculated on an hourly, daily, or piecework basis, for labor or services provided.
Finished Goods
Products that are completed and ready to be sold.
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