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The Internet and email have changed the way customers relate to customer service.
Observations
Data points or individual pieces of data collected through experiments, surveys, or other methods of research.
ANOVA Design
A statistical method and design of experiments aimed at comparing the means of three or more groups to understand if at least one group mean differs significantly.
Interaction
In statistics and research, the mutual or reciprocal actions or influence between variables or factors.
Complete Factorial Experiment
An experimental design in which each possible combination of variables and levels is tested.
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