Customer Satisfaction Is Really About

question 26

Multiple Choice

Customer satisfaction is really about

• A) preparation, presentation and follow-up from product and service providers to reduce complaints.
• B) collecting customer engagement data and then setting and maintaining minimum standards to reduce complaints.
• C) listening to your customers and then telling them what they want to hear.
• D) building an experience that meets or exceeds a customer's needs and expectations.

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Definitions:

Without Recourse

A term indicating that the holder of a financial instrument cannot demand payment from the original issuer or underwriter in the event of non-payment by the borrower.

Qualifying Words

Words in a legal document that specify conditions or modify the meaning of other words to which they apply.

Accommodation Party

An Accommodation Party is an individual or entity that signs a negotiable instrument on behalf of another, guaranteeing payment without receiving a direct benefit.

Indorser

The person who signs the back of a negotiable instrument, such as a check, thereby transferring ownership or guaranteeing payment to another party.