A Quality Interaction Between Customer and Service Provider Is

question 30

Multiple Choice

A quality interaction between customer and service provider is

• A) a sign of goodwill between the organisation and its customers.
• B) dependent solely on good communication strategies.
• C) the basis of quality customer service.
• D) due to clever advertising.

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Definitions:

Frugal Innovation

The process of reducing the complexity and cost of a good and its production, usually to make it accessible to a larger part of the population.

Cognitive Systems

Advanced computer systems or software models that mimic human thought processes, capable of learning, reasoning, and problem-solving to assist in decision-making.

Supply Chain Analytics

The use of data analysis tools and techniques to improve decision-making processes and efficiency within the supply chain, from procurement to delivery.

Sophistication

Refers to the complexity, advanced nature, or level of development of something, such as technology, processes, or systems.