What Underpins Effective Intercultural Communication

question 23

Multiple Choice

What underpins effective intercultural communication?

• A) The customs and behaviour of other people.
• B) Interaction with another culture.
• C) The awareness, knowledge and skills to communicate across cultures.
• D) Benchmarks, organisations and individuals.

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Definitions:

CRM Program

Customer Relationship Management program; a strategy for managing an organization's interactions with current and potential customers using data analysis about customers' history with a company.

Customer's Profitability

The financial benefit a company gains from dealing with a customer, considering the revenues generated and the costs associated with maintaining the relationship.

Order Status Communication

The process of providing updates to customers about the progress and current status of their orders, from placement through to delivery.

Human Method

An approach that relies on human input, expertise, or interaction as part of a process or system.