The Difference Between What a Guest Expects and What the Organization

question 45

Multiple Choice

The difference between what a guest expects and what the organization delivers is known as a

• A) service gap
• B) service slack
• C) service failure
• D) service recovery

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Definitions:

Group Therapy

A form of psychotherapy where a small, structured group of people meet under the guidance of a trained therapist to discuss and explore their issues.

Atypical Antipsychotic Drugs

Medications used to treat psychiatric conditions, which differ from traditional antipsychotics in their chemical structure and side effects.

Traditional Antipsychotic Drugs

A class of medications used to treat symptoms of psychosis such as hallucinations and delusions, primarily affecting dopamine receptors.

Schizophrenia

A long-term mental disorder involving a breakdown in the relation between thought, emotion, and behavior, leading to faulty perception and inappropriate actions.