Key Drivers Can Be Divided into Two Categories: Basic Things

question 23

True/False

Key drivers can be divided into two categories: basic things that the guests expect and the characteristics and qualities that make the experience memorable.

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Definitions:

Fact-Finding

An investigative process used in disputes, particularly in labor relations, to gather all pertinent information before making a decision or recommendation.

NLRB

The National Labor Relations Board, a federal agency overseeing the enforcement of labor laws and workers' rights in the United States.

Disputing Parties

Individuals, groups, or organizations involved in a conflict or disagreement, seeking to resolve their differences through negotiation or legal action.

Mandatory Dispute Resolution

A process that requires parties in a dispute to participate in a structured attempt to resolve it, typically through methods such as arbitration or mediation, before pursuing traditional legal action.