An Unhappy Customer Can Do Any One or a Combination

question 47

Multiple Choice

An unhappy customer can do any one or a combination of which four things?

• A) harass, worry, harm the organization, and bother employees
• B) hurt, bother, hate, and complain
• C) leave never to return, complaint, retaliate, and bad-mouth the organization
• D) complain, retaliate, harm the organization, compliment

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Definitions:

Equity Capital

The amount of money that is invested in a company by its owners, in exchange for ownership interest or shares.

Economic Profit

The surplus remaining after deducting total costs from total revenues, including both explicit and implicit costs, and representing a measure of economic efficiency.

Rate of Return

The gain or loss on an investment over a specified period, expressed as a percentage of the investment's initial cost.

Accounting Profit

The total revenue of a business minus the explicit costs, representing the financial gain on its income statement.