Body Language Often Serves as a Method to Detect Guest

question 13

True/False

Body language often serves as a method to detect guest satisfaction with a service experience. If the employee can read the dissatisfaction, they can put into place a service recovery plan before the guest finishes the experience and leaves unhappy.

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Definitions:

Goal Setting

The process of identifying specific objectives, determining strategies for achieving those objectives, and measuring progress towards them.

Getting Education

The process of receiving formal instruction or training in a variety of settings such as schools, colleges, or universities.

Specific Assignment

A particular task or duty assigned to a person or group as part of their responsibilities.

Zeigarnik Effect

The tendency to remember uncompleted or interrupted tasks better than completed tasks.