A Primary Advantage of Management Observation for Measuring Service Quality

question 22

Multiple Choice

A primary advantage of management observation for measuring service quality is

• A) The observational results have statistical validity.
• B) It is simple and inexpensive.
• C) Employees perform better when they know they are being observed.
• D) Employees can be monitored without their knowledge.

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Definitions:

Oxytocin

A hormone produced by the hypothalamus and released by the pituitary gland, involved in childbirth, bonding, and social behaviors.

Induce Labor

Induce labor refers to medical interventions aimed at stimulating childbirth before it begins naturally.

Hypersecretion

The excessive production and release of a substance from a gland.

Growth Hormone

A hormone secreted by the anterior pituitary gland that stimulates growth, cell reproduction, and cell regeneration.