SERVQUAL Assesses Guest Perceptions, Not Objective Reality

question 4

True/False

SERVQUAL assesses guest perceptions, not objective reality.

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Definitions:

Sleeping Difficulties

Issues related to falling asleep, staying asleep, or obtaining restful sleep, significantly impacting one’s health and wellbeing.

Deep Sleep

A period of sleep during which brain activity slows down and physical recovery occurs.

Sleep Habits

Practices or routines that are associated with the timing, duration, and quality of sleep.

Office Work

Tasks and activities that are carried out in an office environment, typically involving clerical, administrative, or managerial duties.