Examlex
Generally speaking, the parts of the guest experience that are not measured are typically unmanaged.
Ethics Audit
A systematic evaluation of an organization's ethics programs and practices, intended to identify potential areas of risk, non-compliance, or weakness in ethical conduct.
Triple Bottom Line
A sustainability framework that examines a company's social, environmental, and financial performance.
Environment Factors
Elements in the external surroundings that can influence an organism's or entity's ability to thrive, including both natural and man-made conditions.
Balanced Scorecard
A strategic planning and management system used by organizations to communicate what they are trying to accomplish and to measure and align the performance of their resources.
Q17: Schein suggests that leaders can use all
Q30: A good rule of thumb is to
Q31: Because decision makers have been out of
Q32: The employee who provides the guest experience
Q36: Hospitality service providers should only be trained
Q36: A managerial task is to set employee
Q39: Which structure or method is used to
Q47: If information technology systems are utilized to
Q49: Differentiate and provide examples of primary, secondary
Q78: Questions should be aligned with topic headings