Poka-Yokes Are

question 50

Multiple Choice

Poka-yokes are

• A) a proactive/preventive strategy for service mistakes
• B) a tool to analyze service mistakes
• C) a mechanism that is triggered when a service mistake occurs
• D) a system put in place to help dissatisfied guests

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Definitions:

Written Notice

A formal, documented communication required in many legal situations to officially inform a party of certain actions or intentions.

Oral Notice

Notification or communication of information conveyed through spoken words rather than written form.

Commercial Illegality

The state of being contrary to the laws governing commerce and business practices.

Commercial Impracticability

A doctrine in contracts law where a party may be relieved from performing under a contract, due to unforeseen and impractical hardships, not within the contemplation of the parties at the time of the contract’s formation.