One Guest Always Stays at the Same Hotel When She

question 48

Multiple Choice

One guest always stays at the same hotel when she is in town because the employees greet her by name, and they always set up her room according to her indicated preferences in her loyalty club profile. This is an example of how co-production

• A) builds commitment
• B) decreases the guest's perceived value
• C) serves as a differentiation strategy
• D) cuts costs for the hotel

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Definitions:

Dual-career Couple

A relationship in which both partners pursue their own careers, often facing challenges in balancing work and personal life.

Recent Immigrant

An individual who has moved to a new country from their country of origin relatively recently, often seeking better living conditions, employment, or safety.

Domestic Help

Employed individuals who perform a variety of household services for individuals or families from cleaning and cooking to caretaking.