What Is the Service-Profit Chain

question 13

Multiple Choice

What is the service-profit chain?

• A) the impact of guest satisfaction scores on profit
• B) the impact of gratuity and bonuses on service level, upselling, and profitability
• C) the impact of managerial and organizational practices on employee attitudes, customer satisfaction, and profitability
• D) the impact of positive employees on revenue production

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Definitions:

Holder in Due Course

A legal term referring to a party who has acquired a negotiable instrument in good faith and without notice of any defects.

Security Interest

A legal right or hold on assets that have been pledged as security, typically for the purpose of ensuring loan repayment.

Lien

A lien is a legal right or claim against a property by a creditor, securing the payment of a debt or the performance of some obligation.

Negotiable Instrument

A document that promises the payment of a certain sum of money, either upon request or at a predetermined time, with the name of the individual responsible for paying included on the document.