The Employees Who Interact with Dissatisfied Guests Must Be

question 52

Multiple Choice

The employees who interact with dissatisfied guests must be

• A) management
• B) emotionally ready to deal with them
• C) quick to politely explain how the guest is incorrect
• D) empowered enough to give the guest whatever they want to fix the problem

---

Definitions:

Decision method

Refers to the systematic process or technique used to make choices or solve problems.

Lunch schedule

A designated time period set aside during the day for a meal break, typically in educational institutions and workplaces.

Groupthink

Is the tendency of cohesive group members to lose their critical evaluative capabilities.

Vroom, Yetton, and Jago

Scholars associated with the development of a model for situational leadership and decision-making processes within organizations.