Examlex
A police or background check is particularly important in the hospitality industry because so many employees are dealing directly with guests.
Auditory Hallucinations
A form of hallucination that involves hearing sounds, most often voices, that are not externally present.
Free Association
Technique in psychoanalysis in which the patient says whatever comes to mind at the moment.
Rational Emotive Therapy
A form of psychotherapy that identifies irrational beliefs, challenges them, and encourages the development of more rational and adaptive thoughts and behaviors.
Cognitive Therapy
Form of psychotherapy that focuses on how a person’s thoughts lead to feelings of distress, with the aim of helping them change these irrational thoughts.
Q2: The logical placement of restrooms in a
Q3: Two guests who have different cultural values
Q5: Hilton uses focused recruitment in "Operation Opportunity"
Q6: Leaders establish a culture of guest-service excellence
Q34: One employee at one moment of truth
Q43: Kohler thought that insight was achieved suddenly,
Q44: Quality hospitality organizations build the service production
Q47: FT and VT are both kinds of
Q52: Effective training should lead to behavioral change.
Q64: While a strong brand name is important