Which Form of Emotional Labor Causes Less Exhaustion and Can

question 67

Multiple Choice

Which form of emotional labor causes less exhaustion and can enhance an employee's well-being?

• A) surface acting
• B) deep acting
• C) both forms have equal effect
• D) it depends on the employee

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Definitions:

Vertical Merger

A combination of two or more companies at different stages of production in the same industry.

Conglomerate Company

A large corporation that owns a diversified group of other companies across various industries, with no single business dominating its portfolio.

Minority-Owned

Refers to a business that is at least 51% owned, controlled, and operated by individuals from a recognized minority group.

Small Businesses

Independent enterprises with limited size and revenue, characterized by fewer employees and lesser market share compared to larger companies.