How Can Service Organizations Help Guests Cope with Information Overload

question 59

Multiple Choice

How can service organizations help guests cope with information overload?

• A) only create information-lean environments
• B) post reminders that will improve memory retention
• C) create sensory cues that prime subconscious memory
• D) provide information online

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Definitions:

Generalizable

The extent to which the findings from a study can be applied or extended to groups or situations beyond the initial research setting.

Real-Life Situations

Scenarios or events occurring in actual life, outside of controlled or artificial environments.

Animal Studies

Studies that attempt to test theories of psychopathology using animals.

Ethical Issues

Concerns or dilemmas that arise in a situation, requiring a choice between competing ethical principles or values.