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Service is largely intangible.
Frame-Of-Reference Training
A training method that helps individuals understand and evaluate their performance or behaviors using a common standard or perspective.
Categorization Skills
The ability to organize, sort, and classify objects, information, or ideas into predefined categories based on set criteria.
General Goals
Broad objectives that an individual or organization aims to achieve, typically lacking specific details.
Improvements
Refers to the process of making something better or more effective through changes, upgrades, or enhancements.
Q4: "Hire for attitude and values; train for
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Q12: Skinner describes some of his most important
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Q32: To cut costs all organizations should always
Q41: When training waitstaff on upselling drinks and
Q43: Kohler thought that insight was achieved suddenly,
Q43: Because hospitality services are largely intangible, having
Q57: Hotel Roberto will be the highest guest
Q59: Placing the quality assurance function in the