A Quality Interaction Between Customer and Service Provider Is

question 30

Multiple Choice

A quality interaction between customer and service provider is

• A) a sign of goodwill between the organisation and its customers.
• B) dependent solely on good communication strategies.
• C) the basis of quality customer service.
• D) due to clever advertising.

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Definitions:

Cash Flows

The inflows and outflows of cash and cash equivalents for a business, reflecting its operational, investing, and financing activities.

Operating Activities

Activities directly related to the running of a business for profit, including production, sales, and day-to-day operations.

Direct Method

A cash flow forecasting technique that itemizes and records actual cash inflows and outflows, rather than using an indirect calculation.

Income Statement

A financial document showing a company's revenue, expenses, and profits over a specific period.