Which of the Following Is Not a Measure of Customer

question 54

Multiple Choice

Which of the following is not a measure of customer experience satisfaction?

• A) Speed of answering the telephone
• B) Customer surveys
• C) Complaint analysis
• D) Focus groups

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Definitions:

Marginal Product

Marginal product refers to the additional output generated by employing one more unit of a specific factor of production, holding all other factors constant.

Labor

The exertion of mental or physical strength by humans to create goods and services.

Fixed Cost

Fixed cost refers to a cost that does not change with the level of goods or services produced by a business over a certain period.

Production

The creation or manufacture of goods and services with the combination of labor, equipment, technologies, and raw materials.