Organisations Focusing on Customer Experience View Technology as

question 20

Multiple Choice

Organisations focusing on customer experience view technology as

• A) a product to deliver service to customers.
• B) a platform for innovation and fostering better experiences.
• C) a way to manage customer relationship management.
• D) a way to monitor staff Internet usage.

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Definitions:

Sagas

Long, detailed narratives about the exploits and adventures of historical or legendary figures, often emphasizing heroic feats.

Organizational Mission

The organizational mission is a statement that outlines an organization's purpose, core values, and fundamental goals, guiding its strategies and operations.

Shared Meanings

Common understandings or interpretations among a group or culture about symbols, language, or behaviors, facilitating communication and cohesion.

Organizational Culture

The set of shared beliefs, values, norms, and practices that influences the behavior of members of an organization.