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Which of the Following Is Not a Step in the Strategic

question 10

Multiple Choice

Which of the following is not a step in the strategic management of public relations, according to Hunt and Grunig (1994) ?

Assess patient needs accurately through observation and inquiry during clinical interactions.
Apply appropriate therapeutic communication techniques in response to patient emotions and behaviors.
Recognize the importance of personal space and physical distance in patient-nurse interactions.
Use technology effectively and ethically during patient interviews.

Definitions:

Technological Environmental Force

Influences in the business environment resulting from changes in technology, impacting how products are produced, marketed, and distributed.

Social Force

Factors arising from societal norms and cultural values that influence individuals' behaviors, attitudes, and interactions within a community.

Environmental Scanning

The systematic process of collecting, analyzing, and using information about external events and trends which can influence an organization's decision-making process.

Potential Trends

Emerging or possible directions in which a given market, technology, or behavior might develop in the future.

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