What Do We Call the Organizational Function and Set of Processes

question 211

Multiple Choice

What do we call the organizational function and set of processes that create, communicate, and deliver value to customers, and that manages customer relationships in ways that benefit the organization and its stakeholders?

• A) marketing
• B) finance
• C) sales
• D) administration

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Definitions:

Bureaucratic Model

An organizational structure characterized by formal procedures, hierarchical levels of authority, and a clear division of labor, intended to enhance efficiency.

Deliberate And Coordinated Effort

A strategic and organized attempt to accomplish a specific goal.

Mass Production

is the manufacturing of large quantities of standardized products, often utilizing assembly lines or automated technology, to achieve economies of scale.

Mass Consumption

The large-scale purchasing and use of goods and services by the population.