What Is an Organizational Culture Steeped in Customer Focus More

question 21

Multiple Choice

What is an organizational culture steeped in customer focus more likely to be?

• A) old-fashioned and traditional
• B) subjected to high turnover because of disgruntled employees
• C) targeting the profitability of new customers rather than trying to maintain present ones
• D) relationship oriented rather than transaction based

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Definitions:

Ethical Communication

The practice of conveying messages in a way that is respectful, transparent, and considers the well-being of all stakeholders.

Relevant Information

Data or details pertinent to the subject at hand, important for making informed decisions or understanding context.

Negative Information

Data or facts that are unfavorable, detrimental, or paint a bleak picture of a circumstance, individual, or entity.

Mobile Device

A portable computing device such as a smartphone or tablet.