What Is Often the Cause of Failure with Customer Relationship

question 72

Multiple Choice

What is often the cause of failure with customer relationship management (CRM) ?

• A) inability to organize the organization's people and processes
• B) a lack of interest from customers and potential customers
• C) business processes that are changed to support a customer focus
• D) competitors deciding to offer their own CRM system

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Definitions:

Business Leaders

Individuals recognized for their vision, leadership, and ability to influence the direction and success of their organizations.

Types Of Crises

Various situations or events that cause significant stress or danger, demanding immediate action to prevent or mitigate disaster.

Knowledge Management

The process of creating, sharing, using, and managing the knowledge and information of an organization.

Decision Making Process

A methodical approach to making choices by identifying and evaluating options, considering their potential outcomes.