Customer Satisfaction Is Defined as the Psychological Difference Between What

question 139

True/False

Customer satisfaction is defined as the psychological difference between what a customer expects and what he or she perceives he or she needs.

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Definitions:

Ogbanje Child

A concept from Igbo culture referring to a child believed to be a spirit that dies and is reborn multiple times into the same family, often causing tragedy.

Symptoms

Signs or indications of a disease, disorder, or condition.

Psychological Dynamics

The interplay of various psychological forces or processes underlying human behavior and mental states.

Socialised

The process of learning and adopting the norms, customs, values, and roles appropriate to one's society or social group.