Walter T Wexler Is a Family-Owned Business That Sells Custom-Ordered Furniture

question 141

True/False

Walter T. Wexler is a family-owned business that sells custom-ordered furniture. After a delivery is made, a salesperson calls the customer to ensure the delivery was satisfactory. Within a month, the salesperson will call again to see if any additional pieces are needed to complete the decor. This follow-up service will most likely result in a sale, as studies have shown that the chance of a repeat sale can be higher than the chance of a new sale.

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Definitions:

Rehabilitation

The process of restoring someone to health or normal life through training and therapy after imprisonment, addiction, or illness.

Clientele

A group of clients or customers who patronize a particular business, service, or professional.

Remedial Model

A therapeutic approach aimed at solving problems or repairing issues, often focusing on identifying and fixing dysfunctional patterns of behavior.

Dysfunctional

A state or condition that impedes normal operation or function.