In a Situation in Which the Customer May Not Be

question 74

Multiple Choice

In a situation in which the customer may not be fully aware of a problem,the salesperson will most likely need to:

• A)recommend another source
• B)ask more probing questions
• C)end the sales call and ask for another meeting
• D)recommend a configured solution immediately
• E)define the problem and recommend the solution

---

Definitions:

Desired Change

The specific alterations or outcomes that an individual or group aims to achieve through various actions or interventions.

Oral Contracts

Agreements made through spoken communication rather than written documentation, yet legally binding in many cases.

Documentation

The process of recording information in a structured and retrievable format, serving various administrative, legal, or informational purposes.

Tasks Accomplished

Completed activities or objectives, often used in the context of work or project management.