In a Situation in Which the Customer May Not Be

question 74

Multiple Choice

In a situation in which the customer may not be fully aware of a problem,the salesperson will most likely need to:

• A)recommend another source
• B)ask more probing questions
• C)end the sales call and ask for another meeting
• D)recommend a configured solution immediately
• E)define the problem and recommend the solution

---

Definitions:

Mobilizing

The act of preparing and organizing resources or people for action or use.

Peripheral Nervous System

The part of the nervous system that consists of the nerves and ganglia outside of the brain and spinal cord, involved in connecting the CNS to limbs and organs.

Neurons

Cells within the nervous system that transmit information to other nerve cells, muscle, or gland cells.

Parasympathetic Nervous System

A division of the autonomic nervous system responsible for conserving energy and slowing down the body's responses.