Gail Sayers Is a Sales Representative with Countrywide Transport, a Company

question 24

Multiple Choice

Gail Sayers is a sales representative with Countrywide Transport, a company that provides chartered flights—airplanes, pilots, staff, and services—to client groups. She has just closed a large sale of several flights each week for four months to a service organization of Orthodox Jewish college students. The students are sent on work service projects all across the United States. The first flights will begin one week after the closing date.
-After the first flight,Gail would most likely build a long-term relationship with the new client by:

• A)e-mailing a new flight schedule
• B)sending an online customer service survey
• C)calling the client to ensure satisfaction with the flight
• D)requesting referrals from the client to engage in upselling
• E)checking with the billing department to make sure the client was invoiced

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Definitions:

Assembly Line

A manufacturing process in which parts are added in sequence until the final assembly is produced.

Goods And Services

Products and activities that fulfill the needs or wants of consumers, with goods being tangible items and services being intangible activities or benefits.

Productivity

The effectiveness with which resources are used to produce outputs, crucial for assessing the performance and economic health of an organization.

Labour Hour

The measure of labor input, quantified by the amount of time (in hours) an employee works.