Shane Chadwick Is a Sales Representative for the Metropolitan Commuter

question 59

Multiple Choice

Shane Chadwick is a sales representative for the Metropolitan Commuter Rail Service, selling ad space inside commuter rail train cars and stations. He has presented and negotiated to a representative from a new church trying to attract members by advertising their philosophy and service times.
-Shane feels the presentation and negotiation have gone well,so he decides to use a direct appeal close. What would Shane most likely say to the representative of the church?

• A)"Do you have any more questions about ad runs?"
• B)"It looks like I've covered all your questions."
• C)"Are you ready to sign the contract so we can close the deal?"
• D)"Is there anyone else we should present this information to?"
• E)"What is your overall opinion of my sales presentation?"

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Definitions:

Reliability Service Dimension

An aspect of service quality referring to the ability of a company to perform the promised service dependably and accurately.

Customer Service

The help and counsel given by an enterprise to customers who acquire or employ its goods or services.

Service Dimension

Aspects that define the quality and nature of a service, including tangibility, reliability, responsiveness, assurance, and empathy towards customers.

Tangibles

Tangibles are physical items or assets that can be seen, touched, and quantified, often used to assess service quality in businesses.