Gail Sayers Is a Sales Representative with Countrywide Transport, a Company

question 44

Multiple Choice

Gail Sayers is a sales representative with Countrywide Transport, a company that provides chartered flights—airplanes, pilots, staff, and services—to client groups. She has just closed a large sale of several flights each week for four months to a service organization of Orthodox Jewish college students. The students are sent on work service projects all across the United States. The first flights will begin one week after the closing date.
-Gail is always striving for the"moment of magic"with her clients. This means:

• A)fulfilling the basic spirit of the sales contract
• B)giving them what they paid for
• C)giving them what they paid for with excellent execution
• D)not only giving them what they paid for,but creating a satisfying experience with attentive customer service
• E)not only giving them what they paid for,but adding in free services and products

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Definitions:

Job Enrichment

A management concept focused on redesigning jobs in a way that increases the responsibilities, and opportunities for personal growth and recognition, thereby making them more fulfilling.

Adds Variety

Introduces diversity and difference, making situations, tasks, or environments more interesting and less monotonous.

Prosocial Motivation

The desire to benefit others or contribute to the greater good through one’s actions and behaviors.

Self-oriented Role

A function or position within a group or team that focuses on personal growth, achievements, and responsibilities rather than collaborative goals.