The Purpose of the Follow-Up Communication Between Customer and Salesperson

question 38

Multiple Choice

The purpose of the follow-up communication between customer and salesperson is to express thanks for the order and to:

• A)introduce related products
• B)complete the call report form
• C)request referrals for other prospects
• D)determine if the customer is satisfied
• E)ask for full payment from the customer

---

Definitions:

Absolute Advantage

A condition where an entity can produce a good at a lower cost in terms of labor, resources, and time than another entity producing the same good.

Opportunity Cost

Forgoing possible gains from alternative choices when one path is taken.

Opportunity Cost

The expense incurred by not selecting the next most favorable choice while making a decision.

Nigerian Worker

An individual employed in Nigeria, contributing to the country's workforce across various economic sectors, often facing unique labor market conditions.