Which of the Following Is a Current Development in Customer

question 37

Multiple Choice

Which of the following is a current development in customer service?

• A)Salespeople are spending less time monitoring customer satisfaction.
• B)Incentives are used by salespeople to personalize customer relationships.
• C)The personal follow-up visit has proven to be the only effective follow-up method.
• D)Extranets enhance customer service by placing regular,automated calls to customers.
• E)Salespeople criticize competitors for the purpose of creating magical moments with customers.

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Definitions:

Meshing Gears

The process where the teeth of two or more gears come into contact with each other in order to transmit power from one shaft to another.

Sliding Action

The movement or operation of a mechanism that involves two or more surfaces moving over each other with minimal resistance.

Mesh

Mesh describes the process of interlocking or the state of being interlocked, as in the case of gear teeth or the fine woven material used in screens.

Bottoming

Occurs when the teeth of one gear contact the lowest point of its mating gear.