When a Customer Service Problem Requires an Apology,a Salesperson Should

question 61

Multiple Choice

When a customer service problem requires an apology,a salesperson should most likely:

• A)delegate the task to a customer service representative
• B)write and send a thoughtful,hand-written letter
• C)send a prompt e-mail to the customer
• D)send a text message to the customer
• E)call the customer personally

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Definitions:

Meditation

A practice in which intense contemplation leads to a deep sense of calmness that has been described as an altered state of consciousness.

Unresponsive Wakefulness Syndrome

A condition previously known as vegetative state, where a person awakens from a coma but does not show signs of awareness or responsive behavior.

Minimally Conscious State

A condition of severely altered consciousness but with some signs of self-awareness or environmental awareness.

Coma

A deep state of prolonged unconsciousness in which an individual cannot be awakened, often resulting from disease, injury, or medical condition affecting the brain.