Gail Sayers Is a Sales Representative with Countrywide Transport, a Company

question 62

Multiple Choice

Gail Sayers is a sales representative with Countrywide Transport, a company that provides chartered flights—airplanes, pilots, staff, and services—to client groups. She has just closed a large sale of several flights each week for four months to a service organization of Orthodox Jewish college students. The students are sent on work service projects all across the United States. The first flights will begin one week after the closing date.
-Every week,Gail puts together a summary of all the information about all the flights coming up in the next month and e-mails it to the client. This most likely allows her to:

• A)cover her tracks so she can provide a record of customer service
• B)save on the transmission time it would take to fax the information
• C)leave the details to the client to arrange
• D)keep the client informed in real time as arrangements are made
• E)keep the client informed without overwhelming them with multiple e-mails

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Definitions:

Operant Conditioning

A method of learning that occurs through rewards and punishments for behavior, emphasizing the effects of consequences on behavior.

Conditioned Stimulus

A previously neutral stimulus that, after association with an unconditioned stimulus, elicits a conditioned response.

Conditioned Response

A learned reaction to a previously neutral stimulus, obtained through repeated association with an unconditioned stimulus.

Biologically Primed

The concept that certain behaviors or responses are innately predisposed due to evolutionary history.