According to Sales Trainer Tony Alessandra,there Are Three Possible Service

question 10

Multiple Choice

According to sales trainer Tony Alessandra,there are three possible service outcomes. Which one should salespeople strive for?

• A)the moment of happiness
• B)the moment of truth
• C)the moment of misery
• D)the moment of magic
• E)the moment of expectation

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Definitions:

Conversion Disorder

Conversion disorder is a mental condition in which a person experiences neurological symptoms, such as paralysis or blindness, without a physical cause.

Illness Anxiety Disorder

A chronic condition characterized by excessive concern and anxiety about having a serious illness, despite medical reassurance.

Psychological Disorders

A range of mental health conditions characterized by abnormal thoughts, feelings, and behaviors that cause distress or impairment in functioning.

Diseases of the Mind

Broad term referring to various mental health conditions and disorders affecting cognitive, emotional, and behavioral functioning.