The Most Likely Reason for Salespeople to Make Follow-Up Telephone

question 14

Multiple Choice

The most likely reason for salespeople to make follow-up telephone calls to customers is that:

• A)follow-up calls are more efficient than e-mails
• B)sales managers cannot make all the calls themselves
• C)the customer may place repeat orders during a phone call
• D)customer service representatives cannot be trusted to make the calls
• E)the customers are certain to have complaints and issues that need to be addressed

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Definitions:

Right of Indemnification

The right of an individual or entity to be reimbursed for losses, damages, or expenses incurred as a result of fulfilling their contractual or legal obligations.

Reimbursement

The process of compensating someone for out-of-pocket expenses incurred on behalf of another party.

Strict Liability

A legal principle where an individual or entity is responsible for damages or harm caused by their actions, regardless of negligence or intent.

Inherently Dangerous

Refers to activities, substances, or products that possess potential risks or harm that cannot be entirely mitigated through reasonable care or precautions.