A Best Practice by Which Salespeople Can Use Technology to Strengthen

question 31

Multiple Choice

A best practice by which salespeople can use technology to strengthen relationships with customers is by:

• A)allowing customers to cancel orders without having to talk to a person
• B)sending e-mail confirmations of appointments or agreements
• C)sending form letters with business cards through the mail
• D)placing automated prerecorded phone calls to customers on a programmed schedule
• E)faxing large numbers of sales letters to potential leads

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Definitions:

Cybercrimes

Illegal activities committed using computers or the internet, such as hacking, identity theft, and cyberbullying.

IC3

The Internet Crime Complaint Center, a partnership between the FBI and the National White Collar Crime Center, aimed at providing a reporting mechanism to combat cybercrime.

Malware Fraud

A deceptive practice that involves the creation and distribution of malicious software intended to damage or illegally access a computer system.

Rootkit

Programs that allow hackers to gain access to your computer and take almost complete control of it without your knowledge. These programs are designed to subvert normal login procedures to a computer and to hide their operations from normal detection methods.