The Best Action to Take to Resolve a Customer Complaint

question 46

Multiple Choice

The best action to take to resolve a customer complaint is to:

• A)schedule a meeting with the customer
• B)pacify the customer by listening
• C)exceed customer expectations
• D)provide the customer with training
• E)encourage the customer to join a loyalty program

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Definitions:

Misleading Advertising

Marketing communications that knowingly or unknowingly deceive or mislead the audience, often leading to false impressions about a product or service.

Government Agency

An organization within the government responsible for the administration of specific functions or the enforcement of laws.

Second Amendment

A part of the U.S. Bill of Rights that protects the right of individuals to keep and bear arms.

District of Columbia

The capital city of the United States, Washington D.C., which is not part of any state and has a unique legal and administrative status.