When You Deal with an Unhappy Customer,you Should Try to Determine

question 17

True/False

When you deal with an unhappy customer,you should try to determine if their problem is real or perceived before attempting to resolve an issue.

---

Definitions:

Off-Peak Periods

Times when demand for a service or product is lower, often leading to reduced prices or rates to encourage usage or purchase during these times.

Demand Shift

A change in consumers' desire to purchase goods or services, influenced by factors like price changes, seasonal trends, or evolving preferences.

Static Pricing

A pricing strategy where the price of a product or service is fixed and does not change in response to market fluctuations or consumer demand variations.

Optimal Price

The price point that maximizes a company's profits or achieves other specified business objectives, taking into account costs, demand, and competitive pricing.