Which of the Following Is a True Statement Regarding the Appropriate

question 25

Multiple Choice

Which of the following is a true statement regarding the appropriate use of the telephone in selling?

• A)The telephone is an ineffective and time-consuming way to keep the customer informed.
• B)The telephone provides instant communication at a lower cost than other methods.
• C)The telephone is beneficial for building customer goodwill after a sale.
• D)The telephone is preferred over e-mail by nearly all customers.
• E)The telephone should rarely be used to thank a customer.

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Definitions:

Dismissals

Legal orders or decisions that terminate a case without the matters being resolved on their merits.

Interrogatories

Written questions formally submitted by one party to another in a lawsuit, requiring written answers.

Written Questions

A form of inquiry where questions are documented and presented in written form, often used for examinations, surveys, or legal procedures.

Depositions

Sworn out-of-court testimony given by a witness as part of the pretrial discovery process in a lawsuit.