Victor Craig Is Sales Director for a Software Company Selling

question 31

Multiple Choice

Victor Craig is sales director for a software company selling diagnostic software to automotive repair shops all across the country. He has been with the company for 14 months and manages a staff of six sales representatives. Victor also covers a four-state territory himself. On Monday the CEO of the company calls Victor into his office and states that management is dissatisfied with Victor's performance as sales director. Victor has 90 days to turn his performance around, or he will be fired.
-Several sales representatives complain that Victor shows a lack of consideration for their ideas and feelings and treats them all like cogs. Which of the following would most likely help Victor improve his consideration skills?

• A)Make blanket policies to treat employees equally and consistently.
• B)Take a communication skills class to learn how to read nonverbal clues.
• C)Schedule face-to-face meetings with sales representatives on a regular basis.
• D)Make decisions quickly and firmly to ensure the success of the entire sales team.
• E)Make specific goals to improve sales results and increase long-term organizational profits.

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Definitions:

Intrusion

Unauthorized or unwanted entry into another person’s space, privacy, or affairs.

False Light

A privacy tort that occurs when highly offensive information is published about an individual that is not valid or places the person in a false light.

Fraud

A deliberate deception made for personal gain or to damage another individual.

Reasonable Apprehension

A legal standard referring to the fear or anticipation of harm that a person of ordinary sensibilities would feel under similar circumstances.